Claro fined R$ 30 million by court in Brasília.
The reason for the punishment was the company's failure to comply with the rules of the Customer Service Department; according to a statement from the Attorney General's Office, "the number of customer complaints placed the company as the record holder for complaints in the telephony sector."
Brasilia 247 – The Federal Court in Brasília fined the Claro telephone company R$ 30 million for failing to comply with the rules of the Customer Service Department (SAC). Released this Tuesday (17) by the Attorney General's Office, the sentence refers to August 7. The operator can still appeal the decision.
In addition to the Attorney General's Office (AGU), the lawsuit was filed by the Federal Public Prosecutor's Offices of the Federal District, Tocantins, and Pará, as well as consumer protection agencies (Procons) from across the country. Interestingly, these agencies requested compensation of R$ 301,3 million. According to the ruling, in just six months following a decree aimed at regulating customer service, the National Telecommunications Agency (Anatel) and the Procons registered 566 complaints against Claro.
"The number of customer complaints has placed the company as the record holder for complaints in the telecommunications sector. And the number of complaints regarding the services provided by the company continued to grow, according to public lawyers," said the Attorney General's Office (AGU) in a statement.
Furthermore, data from the National Consumer Protection Information System (Sindec), linked to the Ministry of Justice, indicates that, between January 2009 and April 2011, the number of complaints against the operator increased by 127%, rising from 1.031 to 2.347. It is worth noting that Clara requested details of the complaint data from the courts, but was unsuccessful.