Almost 20 days later, Claro customers are still without an answer.
Purchases of cell phones at very low prices, made between April 4th and 9th, were canceled; the company was notified by Procon-SP (São Paulo's consumer protection agency), but has made few statements on social media, where it faces much criticism and claims there was no Easter promotion.
Gisele Federicce _247 Exactly 18 days after the end of what was supposed to be Claro's Easter promotion – in which cell phone prices were lowered to R$20 and R$9, varying according to the state – customers are still facing problems with the operator, which is providing little clarification regarding the cancellations of hundreds of orders placed during that period by consumers throughout Brazil. The company has already been notified by Procon-SP (the consumer protection agency in São Paulo), but according to the agency, it has requested an extension of the deadline for its defense, now having until May 2nd to respond.
Through its press office, the operator controlled by the world's richest businessman, Mexican Carlos Slim, clarifies that the low prices advertised in April were not an Easter promotion, "but rather a system inconsistency that generated a page with device prices that do not correspond to the real value." Even with this statement, customer doubts, responsible for a veritable bombardment on social media, are numerous: why did the company cancel so many orders? What will be done now with the affected consumers?
On Twitter, the ironic hashtag #ObrigadoClaro (ThankYouClaro) was among the most discussed topics on the social network about a week ago. But its profile on the microblog (@ClaroRonaldo), which sponsors the former player and now businessman Ronaldo Nazário, has not written anything about the case. On the evening of Thursday the 27th, the company held a Hangout (teleconference) via Google+, with the participation of Ronaldo and comedian Marco Luque, and even though it wasn't the intention to talk about the subject, it made the situation even more complicated by ignoring questions related to the promotion: "Why are you avoiding the #ObrigadoClaro QUESTIONS? ARE YOU ASHAMED? I REALLY WOULD BE!!!", exclaimed user Solange Cunha (@Sollecunha).
Regarding the purchases of devices at prices that, according to the company, were not real, Claro says that it "reiterates its commitment to honoring orders within the current credit and activation policies." However, customers complain that they have approved credit at the operator's stores. Similar response It was received by Aldilene Dominoni, who posted: "They must think I look like an idiot!"
In the case of Michael Ferranti, who created a blog Just to mention the subject, the story went further. A representative from Claro in Mato Grosso do Sul and a member of the state's consumer protection agency (Procon) met with him to discuss local cases. He ended up taking on the role of spokesperson for customers in Mato Grosso do Sul, according to him, due to "a lack of information on Claro's part and poor manners from its employees." Michael says he believes he treats the operator's customers even better than the operator itself. Now he has the task of centralizing and sending the number of canceled orders from Mato Grosso do Sul to the company. During the meeting, the operator also told him, through its representative, that it is trying to honor its commitments.