City Hall opens customer service center at City Hall.

The City Hall of Goiânia inaugurated this Monday (30) the first face-to-face relationship center of the administration. Installed in the Palácio das Campinas Venerando de Freitas Borges (Paço Municipal), in Park Lozandes, Atende Fácil will operate from Monday to Friday, from 7 am to 7 pm, and on Saturdays and optional holidays, from 19 am to 12 pm, with the aim of facilitating access to approximately 250 services provided by the Capital administration. The ceremony marking the start of operations takes place on the ground floor of block F, where the unit is located.

Designed following the model of Vapt Vupt and other Integrated Service Centers spread throughout the country since the early 90s, Atende Fácil has the capacity to serve two thousand people per day at 31 counters. Initially, the unit brings together services from eight agencies: the Municipal Environmental Agency (Amma), the Goiânia Urbanization Company (Comurg), the Health Surveillance Agency, and the municipal secretariats of Economic Development, Labor, Science and Technology (Sedetec), Finance (Sefin), Administration (Semad), Urban Planning and Housing (Seplanh), and Traffic, Transportation and Mobility (SMT).

“This center was conceived as a way to concentrate the provision of various public and utility services in a single physical space, with the necessary infrastructure to guarantee comfort and convenience to the citizens of this city. We want to provide residents with a high standard of service. A standard based on quality, speed, effectiveness, and efficiency, which will reduce time and costs for both the city hall and the men and women of this city,” explains Paulo Garcia. To this end, the city hall created a code of conduct that, so far, links compliance with 86 rules to the value of the monthly bonus received by employees. Through this mechanism, infractions result in warnings, reductions in employee remuneration, including cumulative reductions, and may even lead to removal from office.

“The qualification of the involved staff is one of the main success factors of the Integrated Citizen Service Program, Atende Fácil. All staff working at the In-Person Relationship Center have been trained in their areas of expertise and have undergone Excellence in Service Training and Program Standards,” says the Superintendent of Government Planning, Eduardo Scarpa. The management team of the center located in the City Hall (coordinator, supervisors, and administrative and IT support staff) went through a selection and training process in partnership with the Vapt Vupt Management Superintendency, a division of the Goiás State Government's Secretariat of Management and Planning. “For two weeks, they were able to experience the administrative routine of the Vapt Vupt Units in the Capital,” says Scarpa. In total, 81 staff members will work in two shifts at the center that Mayor Paulo Garcia is inaugurating this Monday.

For the implementation of the "Atende Fácil" (Easy Access) service at the City Hall, the municipality invested R$ 729,8. This amount includes works to adapt the space, acquisition of furniture and equipment such as computer equipment. "We are prepared to resolve citizens' problems in accordance with the law and in the best possible way. The Paulo Garcia administration pursues a new logic of citizen service, where the public is the top priority. The mayor has a different vision of public administration: the emphasis is on quality service. We will prove that this quality is possible," says the Municipal Secretary of Finance, Jeovalter Correia.

Each month, maintaining the unit requires approximately R$ 90 from public funds. This amount covers expenses such as bottled water, water, electricity, telephone, printing, equipment maintenance, and employee bonuses. The unit is managed by the Municipal Finance Department (Sefin).