Court order prohibits blocking internet access on cell phones.
A precautionary measure mandates that companies maintain internet access service on prepaid cell phones, as originally agreed with users, only reducing the speed after the contracted data allowance is used up; the decision, which benefits all consumers in Goiás, was issued by Judge Avenir Passo de Oliveira in a public civil action filed by Procon-GO; a daily fine of R$ 25 was set for each operator.
247 - After filing a Public Civil Action in the Judiciary against the telephone operators OI, Claro, Tim, and Telefônica (Vivo), Procon Goiás obtained a preliminary injunction favorable to consumers. The injunction orders the companies to maintain internet access service on prepaid cell phones, in the manner originally agreed upon with users, only reducing the speed after the contracted data allowance is used up. The decision benefits all consumers in Goiás.
The telephone companies will also have to disclose, within five days and in two major newspapers in Goiás, information to users about the suspension of internet access blocking after the end of the contracted data allowance, and must attach a copy to the case file for proof purposes within ten days. A daily fine of R$ 25 was set for each telephone company, and in case of non-compliance, they will also be charged with the crime of disobedience.
Procon will monitor compliance with the court decision. The agency provides consumers with complaint and information channels through the telephone numbers 151 or (62) 3201-7100; at Procon, at Rua 08 nº 242, Centro, in Goiânia; at Vapt Vupt service points; and also through the website: www.webprocon.com.br/goias.