75% of the complaints handled by Procon-TO in 2017 were resolved.
Throughout the 27 years since the publication of the Consumer Protection Code (CDC), the Superintendency for Consumer Protection and Defense of Tocantins (Procon/TO), linked to the State Secretariat of Citizenship and Justice, has achieved a 75% resolution rate for consumer complaints; according to Procon/TO, from September 4th, 2017, 29.427 cases were handled.
Tocantins 247 - Throughout the 27 years since the publication of the Consumer Protection Code (CDC), Law No. 8.078 of 1990, the Superintendence for Consumer Protection and Defense of Tocantins (Procon/TO), linked to the State Secretariat of Citizenship and Justice, has achieved a 75% resolution rate for demands. According to Procon/TO, during the year 2017 up to September 4th, 29.427 services were provided.
The unresolved cases, equivalent to 25%, are distributed among the demands that did not reach a conciliation between the parties, even with the agency's help.
Other factors influencing this percentage include the completion of consultations, lack of documentation for initiating the process, and the consumer's decision not to pursue the complaint.